Shipping and Return Policy

Shipping and Delivery

Order processing

Orders are dispatched within 1–3 business days.

Standard delivery

8–15 business days after dispatch. US$6.99 below US$50; US$4.99 from US$50 to US$99.99; free on orders of US$100 or more.

Express Shipping

4–8 business days after dispatch. US$19.99 below US$50; US$16.99 from US$50 to US$99.99; US$12.99 from US$100 to US$149.99; US$7.99 from US$150 to US$199.99; free on orders of US$200 or more.

Delivery service

Door-to-door delivery with duties and taxes included.

Packaging

Each item is individually packaged.

Available services and the final shipping charge are shown at checkout.

Returns and Refunds

Return request period

For standard in-stock products, contact us within 14 calendar days after delivery to request a return and obtain return instructions before sending an item back. Prior authorization does not limit applicable statutory withdrawal rights. For eligible EU and UK consumer purchases, you may notify us of withdrawal within 14 days after delivery and send the goods back within 14 days after that notice.

Return condition

For voluntary returns of non-defective products, items must be unused, uninstalled, undamaged, and returned with all parts and accessories in their original packaging. Proof of purchase is required. These conditions do not exclude statutory rights to inspect goods or obtain remedies for faulty goods; original packaging is not required where applicable law says otherwise.

Custom and non-standard products

Products made or modified to your individual specifications, including custom/OEM parts, are not eligible for change-of-mind returns. This does not affect remedies for defects, incorrect goods, failure to meet specifications confirmed in writing, or other mandatory consumer rights.

Damaged, defective, or incorrect items

Report damaged, defective, or incorrect items as soon as possible, preferably within 14 calendar days after delivery, with the order number, a description of the issue, and clear photos or video where applicable. We will confirm the appropriate solution in writing. This reporting request does not shorten any applicable statutory guarantee or right to a remedy.

Return shipping

For voluntary non-defective returns, the customer pays return shipping and the original shipping charge is non-refundable, except where applicable law requires otherwise. For eligible EU and UK statutory withdrawals, we refund the original standard-delivery charge; any extra charge for an upgraded delivery service is excluded where permitted by law. For verified defective, damaged, or incorrect items, BOLTTE covers reasonable return or replacement shipping costs. Contact us for shipping instructions first. No restocking fee is charged.

Refund timing

After the returned item is received and inspected, an approved refund will be issued to the original payment method within 10 calendar days. Your bank or payment provider may require additional processing time. Any shorter refund deadline required by applicable consumer law takes precedence.

Order cancellations

Request cancellation within 12 hours after placing the order so we can try to stop processing or shipment. Cancellation before dispatch cannot be guaranteed once processing or shipment has started. This does not affect applicable statutory withdrawal rights or remedies. Custom/OEM orders remain subject to the confirmed quotation and order terms, without limiting mandatory consumer rights.

Address changes

Contact us before shipment to request an address change. Changes are not guaranteed after an order has shipped, and any rerouting, return, or reshipping costs caused by an incorrect address or a late change request are the customer's responsibility.