Privacy Policy

Policy information updated September 14, 2026.

I. Definitions and Scope of Application

(I) Personal Information

Personal information refers to various information recorded electronically or otherwise that relates to an identified or identifiable natural person, excluding anonymized information. This includes, but is not limited to, personally identifiable information, contact information, device information, log information, and behavioral information.

(II) Scope of Application

This policy applies to browsing, account registration, purchases and inquiries through boltte.com. This policy does not apply to third-party websites, applications, or services. Even if this website contains links to them, we are not responsible for the privacy policies or information processing practices of third parties.

II. Collection and Acquisition of Information

We adhere to the principles of "legality, legitimacy, necessity, and good faith," collecting only the personal information necessary to achieve the processing purpose and avoiding excessive collection. The collection methods and specific information are as follows:

(I) Information You Voluntarily Provide

When you register, log in, submit orders, provide feedback, or participate in activities on this website, you may need to voluntarily provide the following information:

- Customer and order information: your name, delivery details and, when provided for a business inquiry, company name. The regular store registration and checkout forms do not require gender, date of birth or a government ID number. If additional information is needed for a specific legal or delivery requirement, we will explain the purpose when requesting it;

- Contact information: such as mobile phone number, email address, and contact address (for account verification, order notifications, logistics delivery, and customer service response);

- Other information: such as order information (product/service name, quantity, amount, etc.), feedback content, and activity participation information, depending on the specific service scenario you use.

(II) Information We Automatically Collect

When you visit or use this website, our servers and related technical tools automatically collect some of your technical information and behavioral data to optimize service experience and ensure network security:

- Device information: such as device model, operating system version, browser type and version, device unique identifier, network service provider, IP address, etc.

- Log information: such as access time, pages visited, dwell time, click actions, redirect records, etc.

- Information collected through cookies and similar technologies: To ensure the normal operation of the website and to provide personalized services, we may use cookies, pixel tags, and other technologies to store your preference settings, login status, and other information. You can disable cookies in your browser settings, but this may affect the normal use of some services.

(III) Information Obtained from Third Parties

We receive payment status and transaction references from payment providers, and delivery updates from shipping providers, as needed to process your order. Our current customer account sign-in uses email and password; social-media sign-in is not currently connected. Google and Meta advertising data processing is described separately above.

III. Purpose and Method of Information Use

The personal information we collect will be strictly used for the following purposes and will not be used for any other unrelated purposes without your explicit consent or permission from laws and regulations:

1. Providing and maintaining services: such as account registration and login verification, order processing, logistics and delivery, service fulfillment, and customer service response to your inquiries and complaints;

2. Optimizing service experience: analyzing user behavior data to understand your preferences and provide you with personalized content recommendations, function optimization, page adaptation, and other services;

3. Ensuring information security: identifying and preventing security risks such as fraud, account theft, and cyberattacks, and protecting the legitimate rights and interests of this website and its users;

4. Sending necessary notifications: such as order status updates, service change notifications, security alerts, policy revision notices, etc.;

5. Conducting marketing activities: with your consent, pushing information such as product/service promotions and special offers from this website to you. You may withdraw your consent at any time;

6. Fulfilling legal obligations: such as cooperating with judicial investigations, responding to regulatory requirements, and maintaining compliance records;

7. Other legitimate purposes: such as conducting market research, data analysis to improve product services, or achieving other uses that you have explicitly agreed to.

If we use your personal information for purposes not specified in this policy, or change the purpose or method of processing, we will notify you in advance through prominent means and obtain your consent again.

IV. Information Storage and Protection

(I) Storage Method and Duration

We will use secure technical means and storage environments (including local servers and compliant cloud storage services) to store your personal information, ensuring that the information is not illegally accessed, tampered with, or leaked.

Unless otherwise stipulated by laws and regulations, we will only retain your personal information for the shortest period necessary to achieve the processing purpose. When the storage period expires or the service is terminated, we will take measures such as deletion and anonymization in accordance with the law to completely erase your personal information.

(II) Security Protection Measures

We have established a comprehensive personal information security management system, taking protective measures at the technical, managerial, and physical levels:

- Technical Safeguards: We employ technologies such as data encryption, access control, vulnerability scanning, and intrusion detection to prevent information leakage, tampering, and loss;

- Management Standards: We have formulated internal information security management systems and operating procedures, clearly defining job responsibilities, providing privacy protection training and assessments for employees, and restricting information access permissions;

- Emergency Response: We have established an emergency plan for personal information leakage. In the event of a security incident such as information leakage or loss, we will immediately activate the emergency response, take remedial measures, and notify you and relevant regulatory authorities within 72 hours (unless otherwise stipulated by laws and regulations).

Please note that the internet environment is not absolutely secure. Even with the above protective measures, we cannot completely avoid the potential risks to personal information during transmission. You should properly safeguard sensitive information such as account passwords and use public networks with caution.

V. Information Sharing, Transfer, and Public Disclosure

We share personal information for the purposes described in this policy, including the Google and Meta advertising processing explained above, subject to applicable legal requirements and required permissions.

(I) Information Sharing

In addition to the Google and Meta advertising processing described above, the following sharing may occur. Service providers are subject to appropriate contractual requirements; independent third-party platforms also process information under their own policies:

- Service Partners: Such as logistics service providers (for order delivery), payment institutions (for transaction settlement), and customer service outsourcing service providers (for responding to inquiries), sharing only information necessary to achieve the service;

- Legal Requirements: To fulfill legal obligations and cooperate with investigations, evidence collection, and law enforcement by judicial organs and regulatory departments, providing necessary personal information in accordance with the law;

- Security Safeguards: To prevent fraud and maintain network security, sharing relevant data with legally qualified security institutions (except for anonymized data).

(II) Information Transfer

If personal information needs to be transferred due to company mergers, divisions, dissolutions, or bankruptcy, we will notify you in advance through prominent means, explaining the recipient's name, contact information, and rights and obligations, and legally requiring the recipient to continue to fulfill its privacy protection obligations. If the recipient changes the purpose of processing the information, they must obtain your consent again.

(III) Information Disclosure

We will not publicly disclose your personal information unless we obtain your separate consent, or unless required by law to fulfill our legal obligations or safeguard the public interest (anonymization will be applied when disclosing information to avoid identifying specific individuals).

VI. Your Personal Information Rights

In accordance with the Personal Information Protection Law and other relevant laws and regulations, you have the legal rights to know, decide, inquire about, correct, delete, and withdraw consent regarding your personal information. We will provide you with convenient ways to exercise these rights:

- Access and Inquiry: You can log in to your account and view your personal information, order records, permission settings, etc., in the "Personal Center";

- Correction and Supplementation: If your personal information is incorrect or incomplete, you can submit a modification request in the "Personal Center" or contact customer service for assistance;

- Deletion Right: When legal conditions are met (such as the processing purpose has been achieved, the storage period has expired, or you have withdrawn your consent), you can request us to delete your personal information, which we will process promptly after verification;

- Withdrawal of Consent: You can withdraw your consent by disabling marketing information pushes or canceling third-party authorizations in your account settings. Withdrawing consent will not affect information processing activities already carried out based on consent before the withdrawal;

- Objections and Complaints: If you have any objections to our information processing practices, you can contact customer service for feedback. If you are dissatisfied with the processing result, you may file a complaint with the relevant regulatory departments such as the Cyberspace Administration of China, the Ministry of Industry and Information Technology, and the State Administration for Market Regulation.

To protect your information security, we may require you to provide identity verification information when you exercise the above rights. After verification, we will respond to your request promptly and in accordance with the law.

VII. Protection of Minors' Information

We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you should use this website under the guidance of your parents or legal guardians and provide personal information only with their consent.

For sensitive personal information collected from minors under the age of 14, we will follow the principles of "specific purpose, sufficiency and necessity, and strict protection," processing it only within the legal scope and informing their guardians of the relevant information processing in accordance with the law, obtaining their separate consent. If a guardian discovers that a minor has provided personal information without authorization, they can contact us to delete the relevant information.

VIII. Policy Revision and Notification

Due to updates to laws and regulations, changes in business development, or optimization of privacy protection measures, we may revise this Privacy Policy. The revised policy will be published in a prominent position on this website (such as at the bottom of the homepage) and will indicate the effective date.

If any policy revisions affect your core rights, we will notify you in advance via website pop-ups, account notifications, SMS/email, etc. Where a change requires your consent under applicable law, we will obtain that consent separately. Continuing to browse does not itself constitute consent to optional analytics or advertising tracking.

IX. Contact Information

If you have any questions, suggestions, or need to exercise your personal information rights, or provide feedback and complaints regarding this Privacy Policy, you can contact us through the following methods:

- Telephone: [+86 135 6074 8542]

- Email: [boltte@boltte.com]

- Legal Entity: [深圳市坪山新区品合电器商行]

- Registered Address: [Room 102, No. 216 Jinbi Road, Shahu Community, Pingshan New District, Shenzhen, Guangdong 518118, China]

We will respond and process your feedback within 15 working days after receiving it.

X. Other

The interpretation and application of this Privacy Policy shall be governed by the laws of the People's Republic of China. If any dispute arises between you and us regarding this policy, it should first be resolved through friendly negotiation; if the negotiation fails, you may file a lawsuit in the People's Court with jurisdiction in our location.

This Privacy Policy shall take effect from the date of its publication.